A Post-Christmas Carol

By Scott Francis on Customer Behavior, customer value / Post a Comment
Twas the week after Christmas and all through the lands
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Customers Are More Loyal Than You Think

By Scott Francis on Customer behavior, Pricing Strategy, customer loyalty / Post a Comment

I am constantly reminded that customers don’t always behave the way the say they will, or the way we think they will.  Earlier this month I read an[..]

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