Respond Profitably to "Alternative Facts"

While there are surely more important things than crowd size for our politicians and news media to worry about, both groups have participated in a[..]

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Killer Customer Satisfaction Surveys

I seem to have received an extraordinary number of requests lately to complete customer satisfaction surveys.  Some have been only one question and[..]

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Pricing Analytics Can Improve Your Profitability

The availability of data and tools to analyze them have increased significantly over the past few years.  Many companies have added pricing analytics[..]

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